Effective Date: October 24, 2025
Thank you for shopping with Veiliguis. We take pride in the quality of our jewelry storage products and want you to be fully satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.
1. Return Eligibility
You may return eligible items within 30 days of the delivery date, provided that:
- The item is unused, undamaged, and in its original packaging
- You provide proof of purchase (e.g., order number or receipt)
- The item is not marked as “Final Sale” or “Non-Returnable”
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Items marked as “Final Sale”
- Products damaged due to misuse, neglect, or improper handling
- Gift cards
3. How to Initiate a Return
To request a return or exchange, please contact our customer service team:
- 📧 Email: service@veiliguis.com
- ☎ Phone: 505-200-0723
Please include your order number, reason for return, and any relevant photos (if applicable). We will respond within 2 business days with instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
- We recommend using a trackable shipping method
- We are not responsible for items lost or damaged during return transit
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
6. Exchanges
We offer exchanges for the same item in a different color or size (if available), or for a replacement if the item is defective. Please contact us to arrange an exchange.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please notify us within 7 days of delivery. We will cover return shipping and offer a full refund or replacement.
8. Legal Compliance
This policy complies with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) guidelines and New Mexico state regulations.
9. Contact Us
If you have any questions about this policy or need assistance, please reach out:
- Email: service@veiliguis.com
- Phone: 505-200-0723
- Address: 520 Ortiz Dr SE, Albuquerque, NM 87108